SAP Community Network (SCN), SAP's flagship online community developed organically over a ten year period. During this period SCN grew to over 2 million members with over 8.7 million discussions and documents. The community grew organically and lacked an integrated user experience. As a result the community no longer provided a comprehensive solution to connect users to the wealth of information shared on the site.
The solution was to partner with SAP to rebuild SCN as a modern social community with a redefined user experience and visual design. Rebuilding the user experience required creating a new information architecture and interface design system that incorporated over 8.7 million entries across forums, blogs, documents, demos, tutorials, and videos. Content also included Chinese, Japanese, Korean, Spanish, Portuguese, German and Russian communities.*
As Lead Designer, I guided two user experience and two visual designers over six months to completely redesign SCN. We partnered with SAP's brand team to design a modern aesthetic that highlighted what is most important, the rich user-generated content. We designed a nested navigation system to allow members to quickly navigate a deep information architecture. Finally, we designed a scalable modular design system to incorporate differing content amounts and types.
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