SAP Community Network

 
User Interface and User Experience Design

2013

 
 

Why

SAP Community Network (SCN), SAP's flagship online community developed organically over a ten year period. During this period SCN grew to over 2 million members with over 8.7 million discussions and documents. The community grew organically and lacked an integrated user experience. As a result the community no longer provided a comprehensive solution to connect users to the wealth of information shared on the site.

What

The solution was to partner with SAP to rebuild SCN as a modern social community with a redefined user experience and visual design. Rebuilding the user experience required creating a new information architecture and interface design system that incorporated over 8.7 million entries across forums, blogs, documents, demos, tutorials, and videos. Content also included Chinese, Japanese, Korean, Spanish, Portuguese, German and Russian communities.*

How

As Lead Designer, I guided two user experience and two visual designers over six months to completely redesign SCN. We partnered with SAP's brand team to design a modern aesthetic that highlighted what is most important, the rich user-generated content. We designed a nested navigation system to allow members to quickly navigate a deep information architecture. Finally, we designed a scalable modular design system to incorporate differing content amounts and types.

 

SAP Community templates

 

Home

Content

Search result

 

Communities layout

 

User Feed

Displaying five level deep navigation

Primary Navigation

Displaying five level deep navigation

Interaction states

User Actions navigation

Interaction states

SCN image from While I Was Working

Previous SCN Design

SCN image from While I Was Working